Privacy Policy

At ELOVIA™, we take your privacy seriously. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.

Information We Collect

When you place an order or contact us, we may collect information such as:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction details
• Information you provide when contacting our customer service

We may also collect certain information automatically when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Arrange delivery and provide tracking information
• Process payments
• Provide customer service
• Respond to enquiries
• Improve our website, products and customer experience
• Prevent fraud and protect the security of our website
• Comply with our legal and regulatory obligations

We only use your personal information where we have a lawful basis to do so, such as fulfilling your order, complying with legal obligations, pursuing legitimate business interests or where you have given your consent.

Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers where this is necessary to operate our business and fulfil your order. This may include:

• Payment providers
• Delivery and fulfilment partners
• Shopify and other technology providers
• Customer service and email service providers

These providers only receive the information necessary to provide their services.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including fulfilling legal, accounting and reporting requirements.

The exact retention period depends on the type of information and why we need it.

Your Privacy Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request that your personal information is deleted
• Ask us to restrict how we use your information
• Object to certain uses of your personal information
• Request a copy of certain personal information in a portable format
• Withdraw consent where we rely on your consent to process your information

If you would like to exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies and similar technologies to provide essential website functionality, understand how visitors use our website and, where applicable, support advertising and marketing activities.

Where consent is required, we will ask for your permission before using non-essential cookies.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Email: support@elovia.uk

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has been handled improperly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. Any updates will be published on this page.