Returns & Refunds

We want you to be happy with your purchase from ELOVIA™. If you change your mind about your order or experience an issue with your product, we’re here to help.

Your Right to Cancel

When you purchase from ELOVIA™ online, you have the right to cancel your order within 14 days of receiving your item, without having to provide a reason.

If you wish to cancel your purchase, please contact us within 14 days of receiving your order. Once you have notified us, you have a further 14 days to return the item.

The item should be returned in its original condition, with reasonable care taken while it is in your possession.

Returns

To start a return, please contact us by email before sending the item back. We will provide you with the relevant return instructions.

If you are exercising your legal right to cancel your purchase, you may be responsible for the cost of returning the item, unless the item is faulty or the return is due to an error on our part.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns that are lost in transit.

Faulty or Damaged Items

If your ELOVIA™ product arrives damaged, faulty or does not work as described, please contact us as soon as possible.

Please include your order number and, where possible, photos or a short video showing the issue. This will help us assess the problem and resolve it as quickly as possible.

If the product is faulty, you may be entitled to a repair, replacement, price reduction or refund depending on the circumstances and your statutory rights under UK consumer law.

Refunds

Once your returned item has been received, we will process your refund within 14 days, in accordance with applicable UK consumer law.

Refunds will normally be made to the original payment method used for the purchase.

Where you are exercising your statutory right to cancel, we will also refund the cost of standard delivery. If you selected a more expensive delivery option, we will refund the equivalent standard delivery cost.

Contact Us

If you have any questions about returns, refunds or faulty products, please contact us:

Email: support@elovia.uk

We’re always happy to help.

Your statutory consumer rights are not affected by this returns policy.

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